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Questions, problems with a game, account help or a request for a break: send us a message and our team will reply by email.

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We answer every message by email, usually within 2 working days. Break and deletion requests are handled first.

Choose Forgot password above and send the message from your account email. We'll check it's you and help you back in.

You can pause your account yourself from My Gear Bank straight away, or write to Player Care.

Most questions about games, accounts and coins are answered in our Help centre.